SMS Privacy Policy

Last Updated: September 2026

Introduction

This SMS Privacy Policy describes how Blue Collar Coding LLC, operating as DispatchDeck ("we," "us," or "our") collects, uses, and protects information related to our Fleet Notifications SMS program — operational messages sent from your employer’s DispatchDeck-provisioned tenant number to dispatchers, drivers, and crew. DispatchDeck is a product of Blue Collar Coding LLC (1109 6th St E, Williston, ND 58801). This Policy supplements our general Privacy Policy.

Note: DispatchDeck’s Sales & Support SMS program (messages from +1 (830) 406-4458 to prospects, trial users, and customers who opt in at dispatchdeck.app/sms-program.html) is a separate program governed by the Sales & Support SMS Privacy Policy. This Policy does not cover that program.

Information We Collect

When you are enrolled in our SMS program, we collect:

Your mobile phone number
Your opt-in consent and date
Messages you send to your company’s DispatchDeck number (including STOP or HELP)
Message delivery status

How We Use Your Information

We use your mobile number solely to send you operational notifications related to your work, including:

Job assignments and schedule updates
Delivery and signature requests
Vehicle inspection reminders
Maintenance task notifications
Time-off request updates

Texts You Send Us May Be Answered by AI

If your employer has turned on the DispatchDeck texting assistant, texts you send to your company’s DispatchDeck number may be read and answered automatically by an AI assistant, not a person. To understand and answer your texts, their content, along with your name, your role, and earlier texts in the conversation, is processed by our AI provider, Google (Gemini). Under our paid service terms with Google, it is not used to train AI models. Your employer’s DispatchDeck admins can see these conversations.

Want a person instead? Reply HUMAN, or just say you want to talk to a person. The assistant stops answering you, your texts are still saved for your employer’s admins, and your regular work texts keep coming. You can also contact your dispatcher directly or email support@dispatchdeck.app.

Information Sharing

      We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties for their marketing purposes.
    

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information only:

With your employer/fleet administrator who enrolled you
With our SMS service provider (Twilio) solely to deliver messages
With our AI provider (Google) solely to read and answer texts you send, if your employer uses the texting assistant
When required by law

Opting Out

You can opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent. You may also contact your fleet administrator to be removed from the notification list.

Help

For help with our SMS program, reply HELP to any message or contact us at support@dispatchdeck.app.

Data Retention

We retain your phone number and opt-in status for as long as you are enrolled in the program or as required by law. Message logs are retained for 90 days for troubleshooting purposes. Conversations with the texting assistant are saved in your employer’s DispatchDeck account for its admins, separately from those logs.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this SMS Privacy Policy, contact us at:

Blue Collar Coding LLC (operating as DispatchDeck)
1109 6th St E, Williston, ND 58801
Email: support@dispatchdeck.app
Website: dispatchdeck.app