DispatchDeck
Privacy Policy
Effective Date: February 19, 2026
DispatchDeck ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform and services.
1. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Company name
- Phone number (optional)
- Password (encrypted)
Fleet and Operational Data
To provide our services, we collect data you enter about your operations:
- Driver information (names, contact info, license details)
- Vehicle and equipment details (unit numbers, VINs, maintenance records)
- Job and dispatch information
- Inspection reports (DVIRs)
- Time and attendance records
- Documents you upload (photos, receipts, compliance documents)
Mobile Phone Numbers
Important: We collect mobile phone numbers to send SMS notifications including dispatch schedules, safety alerts, and operational updates. Mobile phone numbers collected for SMS purposes will not be shared with third parties for marketing or promotional purposes.
Payment Information
Payment processing is handled by Stripe. We do not store your full credit card number. Stripe's privacy policy governs their handling of your payment data.
Automatically Collected Information
When you use our Service, we may automatically collect:
- Device information (browser type, operating system)
- IP address
- Usage data (pages visited, features used)
- Error logs for troubleshooting
- Analytics data via Google Analytics (page views, session duration, referral source, geographic region)
2. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Send dispatch notifications and operational alerts via SMS and email
- Process payments and manage subscriptions
- Provide customer support
- Send service-related announcements
- Improve and develop new features
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
| Third Party | Purpose |
|---|---|
| Firebase / Google Cloud | Hosting, database, authentication |
| Stripe | Payment processing |
| Twilio | SMS message delivery |
| SendGrid | Email delivery |
| Google Gemini | AI-powered features |
| Google Analytics | Website analytics and usage tracking |
We may also disclose information:
- To comply with legal obligations or valid legal processes
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account termination:
- Account data is deleted within 90 days
- Backup copies may persist for up to 180 days
- We may retain anonymized, aggregated data indefinitely
You may request deletion of your data at any time by contacting us.
5. Data Security
We implement industry-standard security measures including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Access controls and authentication
- Regular security reviews
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at support@dispatchdeck.app.
7. SMS and Mobile Communications
If you or your employees receive SMS messages from our Service:
- Messages include dispatch notifications, schedule updates, and safety alerts
- Message frequency varies based on operational activity
- Message and data rates may apply
- Reply STOP to opt out of SMS messages
- Reply HELP for assistance
See our SMS Terms and Conditions for complete details.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information we collect and how it's used
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your rights
9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Users
Our Service is hosted in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from your country.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Effective Date" at the top indicates when the policy was last revised.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: support@dispatchdeck.app
Website: https://dispatchdeck.app