Terms of Service

Effective Date: October 14, 2026 · Previous: October 2, 2026

Welcome to DispatchDeck. These Terms of Service ("Terms") govern your use of the DispatchDeck platform, website, and services (collectively, the "Service") operated by Blue Collar Coding LLC, operating as DispatchDeck ("we," "us," or "our"). DispatchDeck is a product of Blue Collar Coding LLC (1109 6th St E, Williston, ND 58801).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Description of Service

DispatchDeck is a fleet management platform designed for trucking companies and fleet operators. The Service includes:

2. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

You must be at least 18 years old and have the authority to bind your organization to these Terms.

3. Subscription and Payment

Free Trial: New accounts receive a 30-day free trial with full access to features.

Subscription: After the trial, continued use requires a paid subscription. Subscriptions are billed via Stripe, either monthly or, where offered, annually. By subscribing, you authorize us to charge your payment method on a recurring basis.

Annual Plans: An annual subscription is billed in full at the start of each 12-month term and renews automatically for another 12-month term at the then-current annual rate unless you turn off auto-renewal before the renewal date (Settings → Manage Account & Billing). We email the account owner a renewal notice at least 30 days before each renewal. Annual fees are non-refundable once charged, except as required by law.

SMS Pack: SMS messaging features require a separate one-time SMS Pack purchase. SMS credits are non-refundable and do not expire.

SMS auto-recharge (optional): Auto-recharge is off unless the account owner, or a user the owner has given Billing access, turns it on. When it is on and your SMS credit balance falls below the level you chose, we charge the payment card on file for one SMS Pack at the then-current price, no more than once per hour and no more than the monthly limit you set. We email the account owner after each charge and after any failed charge. A failed charge turns auto-recharge off. You can turn it off at any time in Account, and changes apply to future charges only.

Refunds: Subscription fees are non-refundable except as required by law. You may cancel at any time, and your access will continue until the end of the current billing period.

Pass-Through Services. The Service includes optional integrations with third-party data providers (for example, Checkr for motor vehicle records and pre-employment background checks). Charges for these third-party services are passed through to you at the third-party's wholesale cost plus a processing buffer of the greater of (a) ten percent (10%) of the wholesale cost or (b) one dollar ($1.00) per pull. The processing buffer is intended to cover payment processing fees, server execution costs, and vendor account management; we operate this billing line on a substantially break-even basis. On a monthly subscription these charges appear as line items on your next monthly DispatchDeck invoice when the underlying report completes; on an annual subscription, or with no subscription, each completed report is invoiced separately to your card on file at the time the report completes. Abandoned invitations and reports that never run cost you nothing. Pass-Through Service charges are non-refundable once the third-party request has been completed.

4. Acceptable Use

You agree not to:

5. SMS Messaging Terms

If you use our SMS features, you also agree to our SMS Terms and Conditions, which are incorporated into these Terms by reference.

You are responsible for ensuring that all recipients of SMS messages have provided proper consent to receive such messages. You agree to comply with all applicable laws regarding SMS messaging, including the Telephone Consumer Protection Act (TCPA) and carrier requirements.

6. Your Data

You retain ownership of all data you upload to the Service ("Your Data"). By using the Service, you grant us a limited license to store, process, and display Your Data solely to provide the Service to you.

Smart Tools and Document Processing: When you use Smart Tools features (such as Smart Search), documents and data you have uploaded may be sent to third-party AI services (Google Gemini) for processing. This processing is performed solely to provide the requested feature and your data is not retained by the AI provider after the request completes. By uploading documents and using Smart Tools, you consent to this processing. You are responsible for ensuring that documents you upload do not contain information you are prohibited from sharing with third-party processors.

We will not sell Your Data to third parties. See our Privacy Policy for details on how we handle your information.

7. Intellectual Property

The Service, including its design, features, and content (excluding Your Data), is owned by DispatchDeck and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

8. Third-Party Services

The Service integrates with third-party providers including:

Your use of these services is subject to their respective terms and privacy policies.

8A. Connecting Your Own AI Assistant

You may connect an AI assistant you use (for example, Claude) to your DispatchDeck account. When you do: (a) the assistant acts as you, with the same access your DispatchDeck login has, and can read and change information in your account as described on our connector help page (dispatchdeck.app/claude); (b) information the assistant reads from DispatchDeck is sent to your AI provider and is handled under your agreement with that provider. DispatchDeck is not a party to that agreement and does not control how your provider stores or uses that information. The data-retention statements about our own Smart Tools in Section 6 do not apply to an assistant you connect; (c) some changes made through an assistant, including clock-outs and changes to recorded work time, wait for approval in DispatchDeck before they take effect. You are responsible for reviewing what you approve, including any change that affects payroll; (d) your company's account owner can see a log of the actions taken through connected assistants and can disconnect any assistant at any time; (e) you are responsible for deciding which people in your company may connect an assistant and for any obligations you have about sharing your customers' or employees' information with an AI provider. Disconnecting stops future access but does not delete information your provider already received. Connected assistants are optional.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

We do not guarantee SMS message delivery, as delivery depends on mobile carriers and network conditions beyond our control.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCHDECK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless DispatchDeck, its officers, employees, and agents from any claims, damages, or expenses (including attorney fees) arising from your use of the Service or violation of these Terms.

12. Termination

You may cancel your account at any time through the Settings page or by contacting us.

We may suspend or terminate your account if you violate these Terms, fail to pay fees, or for any other reason at our discretion. Upon termination, your right to use the Service ends immediately.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes take effect constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of the State of North Dakota, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Cass County, North Dakota.

15. Contact Us

If you have questions about these Terms, contact us at:

Blue Collar Coding LLC (operating as DispatchDeck)
1109 6th St E, Williston, ND 58801
Email: support@dispatchdeck.app
Website: https://dispatchdeck.app

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